Contact Us

email : patchtheheartlion@gmail.com

Patch the Heart Lion Face book page

30 Comments on “Contact Us

  1. Hi, I would love to order a copy of this book but paypal is not allowing payment for some reason. I can do a direct deposit if I can get account details. My email address is pennybrunton@hotmail.com. Thanks in advance Penny

    • Hi Penny
      Not really sure why it wasn’t working. It seems to be ok at the moment – perhaps the lines were down at that time.
      Regards
      Natalie

      • Hi Laura
        I have checked our website and can’t see why your credit card payment would not have been accepted. As far as I can see, it is a payment option which is available to our customers. Perhaps there may have been a problem with Paypal at the time that you were placing your order. Please try again at your convenience and if you still encounter problems, please contact us at patchtheheartlion@gmail.com so we can work out an alternative payment method with you.
        Heart Hugs
        Natalie

  2. hi i live in the uk is it possible if i ordered i could have it sent to me? thank you

    • Hi Yes it is possible to order a book from the UK. Postage would be about $15- AUD plus $15-AUD for the book. You would need to deposit $30-AUD directly into our account which i can give the details for if you email me at patchtheheartlion@gmail.com
      Thanks for your enquiry.
      Regards
      Natalie

    • Hi Natalie
      Just wanting to let you know that we can now accept international orders and payments via our website for our gorgeous new picture book, “Patch the brave heart lion”. So its now really easy for you to purchase a copy – just click on the Buy Book Now International Customers! option and make a payment via Paypal. We will then send the book to you ASAP!
      Thanks for your initial enquiry and we hope to be sending a book to you very soon.
      Heart Hugs
      Natalie, Karen and Patch

  3. Would love to order a copy for my son I don’t have pay pal any chance of a contact number & paying with credit card please look forward to hearing from you 🙂

    • HI Sonia, I’m sorry but at present we do not have credit card facilities. Paypal is the safest payment for us, other than direct debit. You can set up a PayPal account with your credit card or if you would prefer direct debit please email us at patchtheheartlion@gmail.com and we can give you our bank details. Are you ordering within Australia? If so postage fees are calculated for you. $5 for one book, $8 for two… If you are ordering from overseas can you please email us so that we can advise you of the correct shipping costs. Thankyou.
      Heart hugs,
      Karen and Nat

  4. Hi, I ordered and paid for this book on 12th July using PayPal.. I cant wait for its arrival so I can read it to my beautiful HK Lilly (grand daughter)
    Robyn

    • Hi Robyn
      Thank you for your order. I posted your book off tonight so hopefully you should receive it on Thurs or Fri. We look forward to you receiving it and hope little Lilly loves it too.
      Heart Hugs
      Natalie, Karen and Patch
      xxx

  5. I would like to order a copy of the patch the brave heart lion
    book.Can I do a direct deposit need your account details.My
    email adress is debrocks10@live.com
    Kind Regards Deb Rogers

  6. I live in Perth but would like to send a copy to my granddaughter in Adelaide. There doesn’t seem to be a way to do this unless I put her name and address in instead of mine. Please let me know. Many thanks, Margaret

  7. Looking to order a book! I live in Halifax, Nova Scotia, Canada! Would like to do direct debit transfer if possible. How much would that be?

    Heart hugs!
    My son has Heterotaxy Syndrome-RAI

    • Hi Jenna
      Thank you for your enquiry to purchase our “Patch the brave heart lion” book. We are glad to say that we are now able to accept international orders and payments via this website. Just click on the Buy Book Now International Customers! option and make a safe payment via Paypal and we will be able to post the book to you ASAP. If you still require our account details to make a direct bank transfer please let me know via our email account at patchtheheartlion@gmail.com so I can forward this to you.
      Thanks again for your enquiry.
      Heart Hugs
      Natalie, Karen and Patch xxx

  8. How do I order this book my daughter who is 3 had two heart surgies. She will need some tuning up as she gets older. I likes to buy this book. I live in pa please email me back thank you

    • Hi Stephanie
      Thank you for your enquiry to purchase a copy of “Patch the brave heart lion” for your brave heart warrior princess. You can purchase a copy using Paypal via this website. Just click on “buy book now – International Customers”. The cost is $30-AUD including postage to the USA. Postage should take approx 7-10 working days.
      Hope this helps you.
      Heart Hugs
      Natalie

    • Hi Danielle
      I have checked our website and can’t see why your credit card payment would not have been accepted. As far as I can see, it is a payment option which is available to our customers. Perhaps there may have been a problem with Paypal at the time that you were placing your order. Please try again at your convenience and if you still encounter problems, please contact us at patchtheheartlion@gmail.com so we can work out an alternative payment method with you.
      Heart Hugs
      Natalie

  9. I HAVE A GRANDSON WITH A HEART CONDITION. I WANT TO BUY THIS BOOK SO BADLY. I AM HERE IN AUSTRALIA ONLY UNTIL MARCH 10. ANY WAY TO BUY IT AND SEND IT HERE TO MY DAUGHTERS HOUSE IN SHEPPARTON VIC BEFORE I LEAVE?
    THANK YOU
    APRIL

    • Hi April
      Thank you for your enquiry. You can purchase a copy using Paypal by clicking on the link on the top of the website – buy book now australian customers. Just put your daughters details on the order form & I will pop it in the post ASAP so you receive it before you leave.
      Heart Hugs
      Natalie

  10. Thanks for your quick response. I tried that but when I put in my billing info on my credit card then it would not allow me to put in an Australian shipping address. Any suggestions?

    • HELLO Natalie
      I, April, ordered the book by paying with my son Tyler Orahoske card. Will you please send it ASAP because I leave for America on March 13. Thank you so very much for your attention.

      • Hello Monica
        I think you got our emails mixed up. I asked about ONE book that I ordered paying with my grandsons Australia card. I asked that it be sent here to the Shepparton address ASAP since I will be leaving March 13.
        Thank you
        Sincerely April

  11. Good morning,
    you messaged me back about if I ordered 10 books they would only be $10 a price which is wonderful and thank you<3 if I order 10 is the shipping 7.50 a book or is there a bulk shipping rate? Here in the US we have flat Rate shipping so I didn't know if Australia has something similar. Please let me know ASAP how I go about ordering 10 and what the final cost will be so that I don't miss out in the February 1/2 price shipping deal.
    Again thank you,
    Monica Boyd
    "Lilahroo's"

  12. I would like to order 10 books and one lion. My grandson has had two heart surgeries so far and will be going in for a third. I would like to get books to share with the other children he will be in the hospital with. I am from Turlock, California could you let me know how much this would be in USD with shipping and how to proceed with the order. Thank you so very much!!

    • Hi Kimberly
      Thank you for your enquiry. What a fantastic way to help support your grandson on his CHD journey. We can supply the 10 books at our bulk discount price of $10- each rather than the regular $15-. The soft toy is $35- and postage to the USA would be $80-. Therefore the total cost would be $215-AUD. If you would like to proceed with this order please notify me and I can forward a payment request to you. Postage to the USA usually takes up to 14 days.
      Thanks again for your enquiry,
      Heart Hugs
      Natalie

      • Yes that would be great. Please send me a payment request to me email. Thanks

  13. Hello I would like to know if my book and lion is being shipped I have not received nothing yet or can I at least get a tracking number

    • Hi Amber
      Yes your order was posted on the 2nd August. Postage to the USA usually takes up to 14 working days, so hopefully you should receive it any day now.
      Thanks for your enquiry.
      Heart Hugs
      Natalie

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